ZapScale, a Wilmington, Del.-based customer success platform, announced that it has successfully raised $2.5 million in seed funding.
The investment was from venture capital firms, including Blume Ventures, Veda VC, Java Capital, 100xEntreprenuers, T2D3 Capital, Arka Venture Labs, and other prominent investors.
The fresh funding will fuel the rapid development of ZapScale's Customer Success Platform, with a focus on enhancing its AI-driven capabilities and expanding its presence in the US market.
"We are immensely grateful for the trust and confidence shown by our investors," said Manasij Ganguli, 2nd-time Founder and CEO of ZapScale. "This funding marks a significant milestone for ZapScale, and we are excited to leverage these resources to build the easiest customer success platform in the world. Our mission is to empower businesses with cutting-edge technology and actionable insights, allowing them to effortlessly scale their operations and achieve outstanding customer success outcomes."
ZapScale's customer success platform is tailored specifically for small and medium-sized SaaS businesses, addressing a significant gap in the industry's offerings for this segment.
Company: ZapScale, Inc.
Round: Seed Round
Funding Month: June 2023
Additional Investors: Blume Ventures, Veda VC, Java Capital, 100xEntreprenuers, T2D3 Capital, Arka Venture Labs
Company Website: https://www.zapscale.com/
Software Category: Customer Success Software
About the Company: ZapScale is a customer success platform designed for B2B SaaS companies, focussed on small and medium-sized enterprises. Leveraging AI technology and data from multiple customer touchpoints, ZapScale provides actionable insights, predictive analytics, and ready-made playbooks to proactively address customer needs, reduce churn, and identify upsell opportunities.The platform equips customer success teams with the tools they need to effectively monitor and manage their customers. With over 40 pre-built KPIs, 50 out-of-the-box playbooks, and integrations across multiple sources, ZapScale provides evidence-based, conjecture-free, and accurate customer health scores.