Smart Tribune, a Paris, France-based customer self-service software, raised €8 million in funding from Elevation Capital Partners and XAnge to accelerate innovation in self-service and expand its development of artificial intelligence-enhanced customer and employee experience solutions.
With this funding, Smart Tribune aims to accelerate the development of its solutions by strengthening its R&D department, as well as broadening its international reach.
Jérémy Gallemard, President & Co-founder of Smart Tribune, said “We are very proud of this first round of funding, and we would like to thank our teams, who are fully invested in the success of Smart Tribune, and our clients, nothing would be possible without them. Today, thanks to the support of our new partners, we will be able to continue to revolutionize the world of self-service within large companies.”
Smart Tribune launched its first dynamic FAQ solution, SmartFAQ, in 2016 to address Internet users' need for autonomy as well as businesses' customer satisfaction challenges. Following that, a conversational chatbot and a platform for centralizing and disseminating knowledge for customer service representatives were launched.
The company's goal is to increase its research in artificial intelligence, natural language processing (NLP), and machine learning by strengthening its technical and R&D teams in order to offer the best-personalized self-service solutions.
The Technical and R&D division represents more than 40% of the company's workforce, which Smart Tribune plans to double in the next 18 months, with the recruitment of ten additional IT profiles beginning in the second half of 2023: data scientist, UX, AI expert, and so on.
Company: Smart Tribune
Funding Month: March 2023
Lead Investors: Elevation Capital Partners and XAnge
Company Website: https://fr.smart-tribune.com/
Software Category: Customer Self-Service Software
About the Company: Founded in 2011 by Jérémy Gallemard, Christopher Montémont, and Samy Lastmann, Smart Tribune is a SaaS-based customer self-service software designed to improve the quality of customer relations on the internet and develop interactions between users. Smart Tribune SaaS solutions' quality level, as well as their ability to be personalized based on users, context, or issues, have already won over 150 major French and international brands (Leroy Merlin, Carrefour, DPD, Club Med, Macif, Sephora, OUIGO, and others), operating in over thirty business sectors (banking, insurance, mutual insurance, energy, transport, logistics, travel, press, retail, public services, etc.). Its solutions are already used by major companies in nearly 50 countries and are already available in more than 25 languages and different alphabets. Smart Tribune now assists them on a daily basis in the personalization and automation of the customer and employee experience via innovative digital solutions powered by AI.