Loris, a New York-based conversational AI software that assists human agents in real-time to make customer support more human, announced that it raised $12 million in Series A funding.
The round was led by Bow Capital, with the participation of ServiceNow and existing investors Floodgate and Vertex Ventures.
The company plans to use the funds to expand its AI capabilities and generate voice-of-customer insights to further enable non-technical leaders who oversee customer service and support teams to effectively scale the ‘human touch’ of each department.
Company: Loris.ai, Inc.
Round: Series A
Funding Month: April 2022
Lead Investors: Bow Capital
Additional Investors: Floodgate and Vertex Ventures
Company Website: https://loris.ai/
Software Category: Conversational AI Software
About the Company: Founded in 2018 but its first product was launched in April 2021, Loris has developed an AI software that can craft real-time suggested responses based on the tone of the customer. With Loris, brands have access to an alternative to chatbots that can combine efficiency with sentiment-based language techniques that can improve the outcomes of conversations. Loris empowers the world’s fastest-growing companies to have better conversations with their customers. Loris is headquartered in New York City and also has an office in Tel Aviv, Israel.
Source: https://www.calcalistech.com/ctechnews/article/sjoxswsbq https://loris.ai/blog/loris-ai-raises-12-million/