Listen Labs, a San Francisco, CA-based AI-first customer research platform, has raised $69 million in a Series B round.
Investors
The round was led by Ribbit Capital, with participation from Evantic and existing investors Sequoia Capital, Conviction, and Pear VC, bringing Listen’s total equity financing to $100 million.
Ribbit Capital is a venture capital firm founded in 2012 that invests across the lifecycle of a company, from Seed through Series C and beyond. Based in Palo Alto, California, the firm specializes exclusively in the global fintech sector, backing disruptive startups focused on digital banking, payments, insurance, and wealth management.
Listen Labs Use of Funds
The funding will be used to scale Listen’s AI-driven research capabilities, expand its global participant panel, and serve more enterprise customers.
About Listen Labs
Led by CEO Alfred Wahlforss, Listen Labs is an AI-first customer research platform that turns conversations into actionable insights. It enables enterprises to gather, analyze, and act on customer insights at scale. The platform’s AI interviewer conducts conversations with participants across a 30-million-person panel, generating actionable outputs such as reports, highlight reels, and presentation-ready decks. Headquartered in San Francisco, California, Listen Labs serves hundreds of enterprises, including Microsoft, Sweetgreen, Perplexity, and Robinhood.
Funding Details
Company: Listen Labs
Raised: $69.0M
Round: Series B
Funding Date: January 2026
Lead Investor: Ribbit Capital
Additional Investors: Evantic, Sequoia Capital, Conviction, Pear VC
Company Website: https://listenlabs.ai/
Software Category: AI Customer Research / Customer Insights Platform
Source: https://www.prnewswire.com/news-releases/listen-labs-raises-69-million-series-b-to-bring-customer-voices-into-every-decision-302661000.html