Inbenta, a Dallas, TX-based conversational AI platform designed to optimize customer experience, announced that it closed a $40 million funding round led by Tritium Partners.
The investment will fund future product innovation and expansion into new markets.
"Inbenta's conversational AI is a game changer for any business that has to handle customer inquiries, whether simple questions or more complicated tasks," said Melissa Solis, the newly appointed Chief Executive Officer at Inbenta. "Inbenta's advantage is driven by its proprietary Natural Language Processing and Neuro-Symbolic AI technology and its versatility, on top of its already global footprint and ability to connect with customers across languages and lexicons. With the backing of Tritium Partners, Inbenta is now positioned to rapidly scale and develop a truly end-to-end AI platform that delivers on features never before imagined."
By applying Inbenta's AI-driven conversational tools, companies can automate the resolution of customer inquiries and tasks, reduce the need and cost associated with human intervention, and create an always-on channel for customer service, sales, HR, and revenue growth.
Melissa Solis will become Inbenta's CEO effective immediately. Inbenta's founder, Jordi Torras, will continue in a leadership position as the CIO. Tritium Partners' Matt Bowman, Managing Partner, and Chris Steiner, Partner will join Inbenta's Board of Directors.
Company: Inbenta Holdings Inc.
Funding Month: January 2023
Lead Investors: Tritium Partners
Company Website: https://www.inbenta.com/
Software Category: Conversational AI
About the Company: Founded in 2011, Inbenta is a global conversational AI platform designed to optimize the customer experience. The company's powerful platform combines the use of natural language processing (NLP) and neuro-symbolic AI to offer four digital support communication modules – Chatbot, Knowledge, Search, and Messenger – delivering a complete and configurable solution for any enterprise. With its headquarters in Dallas, TX, and regional offices in the U.S., Europe, Brazil, and Japan, Inbenta has over 250 global brands using its solution across a range of industries, including financial services, travel, e-commerce, telecom, and utilities.