CrushBank, a Syosset, NY-based developer of artificial intelligence (AI) solutions purpose-built for IT support, announced that it closed $5.5 million in Series A funding.
The round was led by Arthur Ventures, with participation from ConnectWise Co-founder David Bellini.
CrushBank will use the Series A round to accelerate time to market for significant extended data quality, workflow, and customer self-service product enhancements to its proven product portfolio.
These enhancements will enhance customers’ ability to move past search and into re-engineering data workflow, the bedrock of organizational efficiency and productivity.
Company: CrushBank Technology Inc.
Round: Series A
Funding Month: June 2022
Lead Investors: Arthur Ventures
Additional Investors: David Bellini
Company Website: https://www.crushbank.com/
Software Category: Information technology service management
About the Company: CrushBank is the only application that uses Machine Learning and AI across multiple tools in the IT tech stack. CrushBank unlocks a firm’s proprietary content and historical ticket notes to provide invaluable support information and then uses that same technology to categorize and classify client interactions for improved decision-making. CrushBank’s mission is to enable Managed Service Providers (MSP), Internal Help Desks, and OEMs to create a faster time to resolution, improve customer satisfaction, maintain control of their intellectual property and increase profitability by spending less time searching for answers, and more time resolving help desk tickets. Founded by industry leaders, CrushBank decreases escalations to Level 2, increasing productivity and customer satisfaction. CrushBank searches and categorizes more than 25,000 tickets every day.