Cresta, a Palo Alto, CA-based provider of an end-to-end generative AI platform for contact centers, has raised $125 million in Series D funding.
Investors
The round was led by new investors World Innovation Lab (WiL) and QIA, with participation from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures.
The round also includes returning investors Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, and Tiger Global. This brings the company's total funding to over $270 million.
WiL is a venture capital firm with offices in Palo Alto and Tokyo, focused on bridging startups and corporations in the U.S. and Asia, especially Japan. It supports portfolio companies by facilitating global partnerships, helping U.S. and European startups scale, and enabling Japanese startups to innovate. WiL invests in emerging technologies like fintech, insurtech, automation, cybersecurity, and health tech.
QIA is a sovereign wealth fund of the State of Qatar, founded in 2005 to invest and manage the state reserve funds. QIA invests across a wide range of asset classes and regions as well as in partnership with leading institutions around the world to build a global and diversified investment portfolio with a long-term perspective that can deliver sustainable returns and contribute to the prosperity of the State of Qatar.
Cresta Use of Funds
The company plans to use these funds to expand its AI-powered platform and scale research and development, including opening new engineering hubs in Romania and India.
About Cresta
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Its platform combines AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Cresta powers customer experiences for companies like Cox Communications, Hilton, and Carmax.
Funding Details
Company: Cresta Intelligence Inc.
Raised: $125.0M
Round: Series D
Funding Date: November 2024
Lead Investors: World Innovation Lab, QIA
Additional Investors: Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, Workday Ventures, Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, Tiger Global
Company Website: https://cresta.com/
Software Category: Customer Support
Source: https://www.prnewswire.com/news-releases/cresta-closes-125m-series-d-to-accelerate-adoption-of-human-centric-ai-in-the-contact-center-302309858.html