AptEdge, a Redwood City, CA-based generative AI startup building an answer engine for customer service, raised $11 million in seed+ funding to support the momentum behind its revolutionary solution for the customer service industry.
The round was led by Stage 2 Capital, with other investors including Unusual Ventures, National Grid Partners, Carya Venture Partners, and Counterpart Ventures.
The company plans to deploy the funds to further develop the product; incorporate new language models as they launch; and additional connectors to sources of industry and in-house knowledge.
“We’re excited to close this round and get back to expanding and servicing our rapidly growing customer base behind the rollout AnswerGPT™ – the leading customer care solution,” said Aakrit Prasad, CEO and co-founder of AptEdge.
AptEdge’s contextual answer engine understands all the knowledge across the support team’s workflows. Its carefully tuned AI search layer surfaces customer service help desk knowledge scattered around a business’s digital platforms, while its generative AI capabilities, through OpenAI’s ChatGPT and other language models, create concise, easy-to-follow answers for frontline support to share with customers.
Company: AptEdge.io, Inc.
Funding Month: June 2023
Lead Investors: Stage 2 Capital
Additional Investors: Unusual Ventures, National Grid Partners, Carya Venture Partners, Counterpart Ventures
Company Website: https://www.aptedge.io/
Software Category: Answer Engine
About the Company: Founded in 2020 by Aakrit Prasad and Anthony Kilman, AptEdge has built the Answer Engine for the technical customer service desk. AptEdge reduces the time to answer customer service agents by 75%, improving CSAT scores and reducing customer churn. AptEdge’s first product, AnswerGPT, combines cutting-edge enterprise search technology and generative AI to bring useful answers directly to customers as quickly as possible. The company is on a mission to revolutionize customer service through the power of natural language processing and AI. AptEdge counts Cisco, EverBridge, and Hexagon among its enterprise customers.