Thankful, a Venice, Calif.-based AI platform customer service company which emerges from stealth mode, raised $12M in Series A funding.
The round was led by Alpha Edison with participation from Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar.
The company intends to use the funds to further scale its enterprise business and continue to expand its development efforts.
Company: Abot, Inc.
Round: Series A
Funding Month: September 2021
Leading Investors: Alpha Edison
Additional Investors: Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar
Company Website: https://www.thankful.ai/
Software Category: AI customer service software solution
About the Company: Founded in 2018 and led by CEO Ted Mico, Thankful is an artificial intelligence customer service software solution. The company’s intelligence can resolve large volumes of customer problems across all written customer service channels email, chat, social, in-app, and SMS. Since Thankful’s technology understands what customers want and delivers the answers customers need, it has also become a go-to partner for the world’s leading helpdesks, including Zendesk, Kustomer, and Gladly.