8Flow.ai, a Palo Alto, CA-based startup focused on automating customer support workflows, has announced its emergence from stealth mode and the successful completion of a $6.6 million funding round.
The seed round was led by Caffeinated Capital, with participation from BoxGroup, Liquid2, HNVR, Trilogy, and notable angel investors such as Nat Friedman (GitHub), Michael Scarpelli (Snowflake/ServiceNow), Dave Schneider (ServiceNow), Howie Liu (Airtable), and Slavik Markovich (Demisto/Palo Alto Networks).
The startup aims to revolutionize support teams' workflows. 8Flow.ai's product is an enterprise-grade self-learning workflow automation engine that integrates with ticketing platforms including Zendesk, ServiceNow, and Salesforce Service Cloud.
In addition to the funding announcement and private beta launch, 8Flow.ai has achieved SOC 2 certification, demonstrating its commitment to security and reliability. Interested customers can request access to the private beta through the 8Flow.ai website.
Boaz Hecht, co-founder and CEO of 8Flow.ai said, "We're excited to introduce our private beta and empower support teams to enhance their efficiency with the power of AI. Our solution not only streamlines agent tasks but also offers valuable analytics for optimized performance."
Company: 8Flow, Inc.
Raised: $6.6M
Round: Seed Round
Funding Month: June 2023
Lead Investors: Caffeinated Capital
Additional Investors:
Company Website: https://8flow.ai/
Software Category: AI-powered Workflow Automation
About the Company: Founded in 2022 by Boaz Hecht, Josh Russ, and Yev Goldin, 8Flow.ai is a company that specializes in AI-powered automation for customer support workflows. It leverages AI and automation to empower enterprise support teams and navigate across customer support systems. The company’s product is an enterprise-grade self-learning workflow automation engine that integrates with ticketing platforms including Zendesk, ServiceNow, and Salesforce Service Cloud.
Source: https://www.newswire.com/news/8flow-ai-announces-self-learning-automation-engine-for-customer-22048055