Tidio, a Poland-based customer service platform that helps micro and small businesses, raised $25 million in Series B funding.
The round was led by PeakSpan Capital, with participation from existing investor Inovo Venture Partners, and angel investor Rafał Brzoska, founder, and CEO of InPost.
Tidio will use the new cash to boost its international hires in their marketing, product, and engineering departments. It also plans to further develop its product by adding new features including AI-driven sales bots and marketing automation.
Company: Tidio Sp. z o.o.
Round: Series B
Funding Month: May 2022
Lead Investors: PeakSpan Capital
Additional Investors: Inovo Venture Partners and Rafał Brzoska
Company Website: https://www.tidio.com/
Software Category: Live Chat Software
About the Company: Founded by Marcin Wiktor and Tytus Gołas in 2013, Tidio is a customer service platform that helps micro and small businesses drive sales and offer 24/7 support through live chat apps, and AI chatbots, integrations, and real-time analytics. Tidio’s flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. Tidio Chat lets you reply to your customers via Live Chat, Messenger, or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors' list in a systemized manner so that you can make a timely follow-up with your customers, and viz-a-viz increase your sales.