Thread, a San Francisco, CA–based AI-powered service intelligence platform for managed service providers, has raised an $18 million in growth equity investment.
Investors
The round was led by Susquehanna Growth Equity, with participation from Headline, bringing Thread's total capital raised to $30 million.
Susquehanna Growth Equity is an entrepreneur-centric growth equity firm founded in 2006. It specializes in providing flexible, patient capital to high-growth software, information services, and tech-enabled businesses across North America, Europe, and Israel. With over $4.6 billion invested, SGE focuses on growth-stage companies with established revenues, often taking both minority and controlling stakes in sectors such as fintech, marketing tech, SaaS, and healthcare IT.
Thread Use of Funds
The funding will accelerate the development of agentic AI products, expand Thread’s platform capabilities, and enhance AI-driven service delivery for managed service providers.
About Thread
Founded by Mark Alayev and Matthew Linn, Thread is an AI service desk platform designed for managed service providers (MSPs) that unifies agents, processes, and data into a single Service Intelligence layer. With features like agentic AI and Voice AI, the platform captures every interaction, including calls, tickets, and conversations, and transforms them into structured intelligence that powers autonomous agents and predictive workflows. By automating ticket creation, routing, documentation, and resolution, Thread enables MSPs to deliver faster, more profitable service while reducing operational costs.
Funding Details
Company: Thread Magic, Inc.
Raised: $18.0M
Round: Growth Equity
Funding Date: December 2025
Lead Investor: Susquehanna Growth Equity
Additional Investors: Headline
Company Website: https://www.getthread.com/
Software Category: AI Service Desk / Service Intelligence
Source: https://www.businesswire.com/news/home/20251217365286/en