Tactful AI, an Egyptian-born customer experience (CX) platform, has secured $1 million in a Pre-Series A funding round.
Investors
The round was co-led by Foras AI and M Empire, with participation from deep-tech angel investors and company founders Mohamed Elmasry and Mohamed Hassan.
Foras AI is an Egyptian-based venture builder and investment firm that leverages artificial intelligence to drive sustainable growth across fast-growing sectors such as digital media, gaming, and fintech.
M Empire is a Cairo-based strategic investment network and venture-building firm. The firm focuses on supporting mission-driven startups across the MENA region by providing a combination of funding, hands-on advisory, and deep ecosystem connections.
Tactful AI Use of Funds
The funding will strengthen growth in Egypt, explore and validate new EMEA markets, and accelerate R&D to enhance agentic AI capabilities, platform scalability, and integrations.
About Tactful AI
Founded in 2016, Tactful AI is a customer experience (CX) platform that enables enterprises to transform customer service with Agentic AI. Its platform empowers enterprises to automate end-to-end customer request resolution while maintaining operational control, turning customer data into actionable insights. Headquartered in Cambridge, United Kingdom, Tactful AI serves over 100 enterprise clients across retail, fintech, logistics, and consumer services, including Elaraby Group, Raneen, Lucky App, valU, and Bosta.
Funding Details
Company: Tactful Limited
Raised: $1.0M
Round: Pre-Series A
Funding Date: February 2026
Lead Investors: Foras AI, M Empire
Additional Investors: Deep-tech angels, Mohamed Elmasry, Mohamed Hassan
Company Website: https://tactful.ai/
Software Category: AI Customer Experience / Agentic CX / Customer Experience Management
Source: https://techafricanews.com/2026/02/09/egypts-tactful-ai-raises-1m-pre-series-a-to-scale-agentic-cx-platform/