Swish.ai (formerly known as DeepCoding.ai), a Tel Aviv, Israel-based hyper-automation platform for IT service management (ITSM) workflows, raised $13 million in Series A funding.
The round was led by Dell Technologies Capital, with participation from Skywell Capital Partners, Samsung Next, and existing investors StageOne Ventures and AxessVentures.
The company will use the funding to expand and further invest in its proprietary technology.
Company: Swish AI Ltd.
Round: Series A
Funding Month: November 2021
Lead Investors: Dell Technologies Capital
Additional Investors: Skywell Capital Partners, Samsung Next, StageOne Ventures, and AxessVentures
Company Website: https://swish.ai/
Software Category: Hyper-automation platform
About the Company: Led by Sebastien Adjiman, Co-Founder and CEO, Swish.ai is a hyper-automation platform that uses AI to apply autonomous ticket orchestration on top of existing ITSM workflows. With the solution, all types of tickets can be expedited in real-time to the best agent available, removing bottlenecks, reducing ticket “hops”, and improving the average resolution time. The platform also provides service leaders with real-time, performance augmented analytics and strategic insights to proactively identify optimization opportunities and take the necessary actions. Swish.ai works in conjunction with enterprise service management tools and is a compliment that can add value to any existing optimization initiative such as intelligent bots, RPA, or Autonomous Service Desk solutions.