Surfboard, a London, UK-based provider of a collaborative planning tool for support teams, raised $5 million in seed funding.
The round was led by Speedinvest, with participation from existing investors Fly Ventures and Seedcamp.
The funds will be used to accelerate product development, grow its team, deepen integrations, and build more functionality.
Natasha Ratanshi-Stein, CEO and founder of Surfboard, says, “Poorly managed scheduling kicks off a vicious cycle of long wait times, lost revenue, employee churn, and increased costs. Support teams should always be treated as profit centers, and it’s impossible to do that without orchestrating your team efficiently and fairly."
Its collaborative planning software connects disparate systems and data to make work more human by reducing burnout and increasing scheduling flexibility to match how people want to work.
Currently, the company works with clients, including Bloom & Wild, Cuckoo Internet, Lick, Wolf & Badger, KatKin, and Hypervolt.
Company: Surfboard Technology Limited
Round: Seed Round
Funding Month: November 2022
Lead Investors: Speedinvest
Additional Investors: Fly Ventures and Seedcamp
Company Website: https://teamsurfboard.com/
Software Category: Collaborative Planning Software
About the Company: Founded in 2021 by Natasha Ratanshi-Stein, Surfboard is a provider of workforce optimization tools for customer service teams that help them in planning and scheduling staffing, which enables the optimization of team productivity. Some of the features offered by the platform include team forecasting, scheduling, root cause analysis, etc. Surfboard‘s collaborative planning software will allow support teams to make scheduling more flexible and better connect existing tooling. It helps organizations build forecasts to determine how many people are required online and when they are needed based on various factors, including availability, skills, and fairness, to easily build optimal support team schedules. The company’s solution can be integrated into ticketing, chat, and telephony systems such as Aircall, Dixa, Intercom, Salesforce, and Zendesk. Currently, the company works with clients, including Bloom & Wild, Cuckoo Internet, Lick, Wolf & Badger, KatKin, and Hypervolt.