Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7 million in seed funding.
SaaS Investors
The investment was from a group of investors, including Sierra Ventures, Pari Passu Ventures, Spacestation Investments, Village Global, The Council, and OpenSky Ventures.
Sierra Ventures is an early-stage venture capital firm investing in the future of enterprise, healthcare, infrastructure, and more. Founded in 1982 and is based in San Mateo, California.
Pari Passu Venture Partners is a venture capital firm based in New York, New York. The firm seeks to invest in companies operating in commerce, technology, retail, and software as a service sector.
Founded in 2019, Spacestation Investments is an angel group based in Layton, Utah, that prefers to invest in the space and gaming sectors.
Village Global is a venture capital investment firm based in San Francisco, California. Founded in 2017, the firm seeks to invest in startups operating in digital health, fintech, software as a service (SaaS), and consumer internet sectors.
Founded in 2021, The Council Capital is an angel group based in San Francisco, California. The firm seeks to invest in fintech, vertical SaaS, and healthcare sectors.
OpenSky Ventures is a venture capital firm that partners with exceptional founders at the earliest stages.
Siena AI Use of Funds
The company plans to use the funding to expand its team, enhance go-to-market capabilities, and further develop its technology.
About Siena AI
Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. The platform aims to provide an AI customer service agent with both the efficiency of a machine and the empathy of a human. Siena AI's features include AI Personas, enabling merchants to create distinct voices for social media and email interactions, and a cognitive reasoning-based engine (CORE) for navigating complex customer service problems. Siena has amassed 65 customers, including brands like Kitsch, Simple Modern, and Everyday Dose.
Funding Details
Company: Siena Labs, Inc.
Raised: $4.7M
Round: Seed Round
Funding Month: November 2023
Investors in the Round: Sierra Ventures, Pari Passu Ventures, Spacestation Investments, Village Global, The Council and OpenSky Ventures
Company Website: https://www.siena.cx/
Software Category: AI Customer Service
Source: https://techcrunch.com/2023/11/16/siena-ai-4-7m-ai-customer-service-agent/