Respond.io, a Kuala Lumpur, Malaysia-based business messaging platform for marketing, sales, support, and engineering teams, helping them gather contacts from different channels in one place, announced that it raised $7 million in Series A funding.
The round was led by Headline Asia, with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group, and Calendula Ventures.
Respond.io will use the investment to continue its push into large enterprises by extending its suite of integration capabilities and expanding its presence in the Middle East, Europe, and LATAM.
“The latest wave of digital commerce innovation was pioneered by small brands using Instagram. It uses social commerce to drive buyers onto tailor-made social accounts and enables consumers to accelerate their purchase decisions through WhatsApp & other messengers,” said Gerardo Salandra, CEO of respond.io. “We’ve built a platform that enables multi-national brands to deploy that highly innovative strategy at a scale of a million conversations per day across dozens of teams”.
Company: ROCKETBOTS LIMITED
Round: Series A
Funding Month: September 2022
Lead Investors: Headline Asia
Additional Investors: AltaIR Capital, Smart Partnership Capital, Sterling Oak Group, and Calendula Ventures
Company Website: https://respond.io/
Software Category: Business Messaging platform
About the Company: Founded in 2017 by Gerardo Salandra, Hassan Ahmed, and Iaroslav Kudritskiy to serve as an omni-channel messaging inbox, Respond.io is a business messaging platform that connects customers from any channel to every team. Respond.io helps businesses reach their customers directly on WhatsApp, Facebook Messenger, LINE, Viber, Telegram, WeChat, etc. from a centralized dashboard. The platform provides flexible automation via workflows that let users build chat menus, drip campaigns, internal pipelines, and invoke external actions. Managers can quickly pick up on any conversation and notice if any have been dropped. At the same time, clients can enjoy thoughtful and swift responses to solving their problems. Over 10,000 companies, including Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo, already use Respond.io.