Replicant, a San Francisco, Ca-based leader in the contact center automation market, announced that it closed its Series B funding of $78 million.
The round was led by Stripes, with participation from Salesforce Ventures, IronGrey, and Omega Venture Partners, along with returning investor Norwest and founding investor Atomic.
This round will bring Replicant total funding to $113 million, will support its growth, and help its customers automate more of their customer service flows across all channels.
The new capital will allow Replicant to make significant investments in product, sales, and marketing.
Company: Replicant, Inc.
Round: Series B
Funding Month: April 2022
Lead Investors: Stripes
Additional Investors: Salesforce Ventures, IronGrey, Omega Venture Partners, and Atomic
Company Website: https://www.replicant.ai/
Software Category: Contact Center Automation
About the Company: Replicant is a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant scales up or down instantly, can be implemented in weeks, and handles millions of customer support interactions a month.
Source: https://www.prnewswire.com/news-releases/replicant-raises-78-million-in-series-b-funding-to-automate-customer-service-301532725.html https://www.replicant.ai/blog/replicant-series-b-announcement/