RedRoute, a New York-based pioneer of great voice-based customer service experiences and conversational AI, announced that it secured $6.5 million in Seed funding.
The round was led by ScOp Venture Capital and Bullpen Capital, with participation from an impressive collection of angels that are founders and executives from CX leaders including Attentive, Ada, and more.
The company will use the funds to grow its team and accelerate leadership in the fast-emerging $300 billion customer service automation space.
Company: RedRoute, Inc.
Round: Seed Round
Funding Month: February 2022
Lead Investors: ScOp Venture Capital and Bullpen Capital
Company Website: https://redroute.com/
Software Category: Customer service experiences and conversational AI
About the Company: RedRoute enables brands to deliver high-quality customer service over the phone. Powered by cutting-edge voice AI, RedRoute offers instant 24/7 support to callers through an Alexa-like experience, removing hold times and freeing agents to solve only complex calls. RedRoute takes as little as 30 minutes to implement and produces immediate results, with customers on average automating 50% of all support calls on day one. The company offers zero upfront costs and risk-free performance-based pricing — an industry first. The solution is pre-integrated with industry-leading third-party contact center, CRM, and vertical solution platforms such as Shopify, Salesforce, Magento, Genesys, Talkdesk, Aircall, Five9, Gorgias, Kustomer, Zendesk, and more. Leading brands of all sizes, across industries and around the globe use RedRoute today.