Qminder, a London, UK-based customer service flow management platform provider, has secured €3 million in seed funding. 

Investors 

The round was led by Practica Capital, with participation from Jaan Tallinn's Metaplanet, BADideas.fund, and angel investors from companies like Toggl and Wise. 

Practica Capital is an early-stage VC supporting Baltic founders at seed, select pre-seed, and Series A stages. Managing four funds with over €130M in assets, it has backed more than 60 companies to date. 

Qminder Use of Funds 

The company plans to use the funds to scale its service and further develop its AI-driven platform. 

About Qminder 

Founded in 2011 by Rauno Rüngas and Siim Raud, Qminder is a B2B SaaS company that provides a customer service flow management platform to enhance in-person service delivery at physical locations by managing and optimizing customer queues and interactions. Qminder helps businesses streamline customer flow from check-in to service. Its real-time data and insights enable managers to monitor and improve the customer journey. 

Funding Details 

Company: Qminder Ltd 

Raised: €3.0M 

Round: Seed Round 

Funding Date: November 2024 

Lead Investor: Practica Capital 

Additional Investors: Jaan Tallinn's Metaplanet, BADideas.fund, angel investors 

Company Website: https://www.qminder.com/  

Software Category: Customer Service Flow Management 

Source: https://tech.eu/2024/11/12/estonian-qminder-secures-3m-seed-for-service-delivery-saas/