Parloa, a New York- and Berlin-based provider of AI agents for enterprise customer experience, has secured $350 million in Series D funding at a $3 billion valuation.
Investors
The round was led by General Catalyst, with participation from existing investors EQT Ventures, Altimeter Capital, Durable Capital, and Mosaic Ventures.
General Catalyst is a global investment and transformation firm that partners with the world’s most ambitious entrepreneurs to drive resilience and applied AI. It supports founders with long-term vision who challenge the status quo, partnering with them from seed to growth stage and beyond. With offices in San Francisco, New York City, Boston, Berlin, Bangalore, and London, General Catalyst has backed the growth of more than 800 businesses.
Parloa Use of Funds
The company will use the funds to expand in the U.S. and Europe and enhance its AI Agent Management Platform (AMP), and launch the Parloa Promise initiative, which focuses on reliability, innovation, and responsible AI.
About Parloa
Founded by Malte Kosub and Stefan Ostwald, Parloa provides AI-driven solutions designed to transform enterprise customer interactions. Its AI Agent Management Platform (AMP) allows CX teams to create, manage, and optimize AI agents with minimal coding. Parloa serves Fortune 200 companies and global partners, including Allianz, Booking.com, HealthEquity, SAP, Sedgwick, Swiss Life, and TeamViewer. With offices in Berlin, London, San Francisco, Madrid, and a U.S. HQ in Manhattan, Parloa empowers global enterprises to build, train, and manage AI agents for premier customer experience.
Funding Details
Company: Parloa
Raised: $350.0M
Round: Series D
Funding Date: January 2026
Lead Investor: General Catalyst
Additional Investors: EQT Ventures, Altimeter Capital, Durable Capital, Mosaic Ventures
Company Website: https://www.parloa.com/
Software Category: AI Customer Service / Conversational AI
Source: https://www.parloa.com/parloa-in-the-press/parloa-valued-at-3-billion-with-350m-series-d/