Operata, a Melbourne, Australia-based AI-powered CX observability platform for modern cloud contact centers, has raised $11 million in Series A funding at a $100 million valuation.
Investors
The round was led by Tidal Ventures, with participation from Glitch Capital, Ghost VC, Black Nova Venture Capital, and Flying Fox Ventures.
Tidal Ventures is a venture capital firm headquartered in Sydney, Australia, with an additional office in New York, United States. Founded in 2016, the firm focuses on early-stage, product-led technology startups, typically investing from seed through later venture stages. It supports founders with both capital and operational guidance to help them scale globally. Tidal backs companies in sectors such as enterprise SaaS, data analytics, and cloud infrastructure, providing strategic support beyond funding.
Operata Use of Funds
The company will use the funding to deepen integrations with major contact center platforms, expand support for emerging AI-driven customer service tools, and scale operations across North America, Asia-Pacific, and Europe.
About Operata
Operata is a SaaS company specializing in a CX observability platform designed to give enterprises real-time, end-to-end visibility into complex contact center environments. Its platform captures and analyzes live interaction data across telephony networks and cloud contact center platforms, enabling operations teams to identify performance issues and optimize customer experience within fragmented, multi-vendor ecosystems. Founded in 2019, Operata now operates primarily from the United States and serves Fortune 500 customers.
Funding Details
Company: Operata
Raised: $11.0M
Round: Series A
Funding Date: February 2026
Lead Investor: Tidal Ventures
Additional Investors: Glitch Capital, Ghost VC, Black Nova Venture Capital, Flying Fox Ventures
Company Website: https://operata.com/
Software Category: CX Observability / Contact Center AI Monitoring
Source: https://www.smartcompany.com.au/startupsmart/operata-series-a-100-million-valuation-ai-contact-centres/