Observe.AI, a San Francisco, CA-based Intelligent Workforce Platform that transforms contact centers through AI, raised $125 million in Series C funding. This brings Observe.AI’s total funding to date to $213 million.
The round was led by SoftBank Vision Fund 2, with participation from Zoom Video Communications, Inc., Menlo Ventures, Nexus Ventures, Scale Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, and Next47 Ventures.
This latest investment will fuel the development of the next generation of Observe.AI’s product innovations, including expansion into harmonizing real-time with post-interaction agent coaching.
It will also scale the company’s go-to-market motion, drive continued geographical expansion into international markets, and accelerate its timeframe to IPO readiness.
Company: Z21 Labs, Inc.
Round: Series C
Funding Month: April 2022
Lead Investors: SoftBank Vision Fund 2
Additional Investors: Zoom Video Communications, Inc., Menlo Ventures, Nexus Ventures, Scale Ventures, Emergent Ventures, NGP Capital, Steadview Ventures, and Next47 Ventures
Company Website: https://www.observe.ai/
Software Category: Intelligent Workforce Platform
About the Company: Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improving key business metrics across every customer touchpoint. Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Observe.AI is headquartered in San Francisco with an office in Bangalore, India.