Mavenoid, a Stockholm, Sweden-based company that provides both human- and AI-enabled support and troubleshooting tools for hardware companies, has raised $30 million in Series B funding.
The round was led by Smedvig Capital, with participation from Creandum, Mosaic, Point Nine Capital, NordicNinja, and ABB Technology Ventures.
The fund plans to use to double down on its AI and product development, as well as scale its technology globally.
Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens to electric scooters and industrial equipment.
Company: Mavenoid AB
Raised: $30.0M
Round: Series B
Funding Month: Aug 2022
Lead Investors: Smedvig Capital
Additional Investors: Creandum, Mosaic, Point Nine Capital, NordicNinja, and ABB Technology Ventures
Company Website: https://www.mavenoid.com/
Software Category: AI-guided product support
About the Company: Founded in Stockholm in 2017 by Shahan Lilja and Gintautas Miliauskas, Mavenoid is a startup that helps companies scale tech-focused product support via an AI-powered chatbot. Its AI-powered platform allows hardware & consumer electronics companies to provide seamless support automation and remote service. Mavenoid builds human-friendly troubleshooting software that helps people discover what’s wrong and how to fix it. Mavenoid has expanded into more than 50 languages and introduced a slew of third-party integrations, including Salesforce, Zendesk, Shopify, Zapier, and more. The company is headquartered in Stockholm, Sweden, and has offices in New York, Amsterdam, and Stockholm. As an international virtual-first company, we have an office-optional culture with Mavens located all over the US and Europe.
Source: https://techcrunch.com/2022/08/30/mavenoid-which-automates-technical-support-and-onboarding-for-hardware-companies-raises-30m/