Lucidya, a Riyadh, Saudi Arabia–based AI-powered platform for customer experience management, has secured $30 million in Series B funding.
Investors
The round was led by Impact46, with participation from Wa’ed Ventures, Takamol Ventures, SparkLabs, Rua Growth Fund, and ARG.
Impact46 is a Saudi Arabia–based, CMA-licensed venture capital firm focused on investing in high-growth tech startups, primarily in the Kingdom and the MENA region. Founded in 2018, it backs companies from seed to growth stages, with a focus on sectors such as fintech, insurtech, and on-demand services.
Lucidya Use of Funds
The company will use the funds to scale its AI agent offering, transforming customer-facing roles through automation, personalization, and compliance-driven AI solutions.
About Lucidya
Founded in 2016 by Abdullah Asiri, Lucidya is an AI company that provides customer experience management solutions across the MENA region. It helps businesses and governments in the Arab world analyze and improve customer engagement across digital channels. Its proprietary Arabic-language AI engine empowers organizations in sectors such as telecom, BFSI, healthcare, hospitality, and the public sector to derive actionable insights and enhance customer engagement. Operating in 11 countries, Lucidya serves enterprises with a combined market cap of over $250 billion and reaches more than 75 million users.
Funding Details
Company: Lucidya LLC
Raised: $30.0M
Round: Series B
Funding Date: July 2025
Lead Investor: Impact46
Additional Investors: Wa’ed Ventures, Takamol Ventures, SparkLabs, Rua Growth Fund, ARG
Company Website: https://www.lucidya.com/
Software Category: Customer Experience Management, AI, CRM Software
Source: https://www.globenewswire.com/news-release/2025/07/14/3114677/0/en/Lucidya-Raises-USD30-Million-in-Largest-AI-Funding-Round-in-MENA.html