Klearcom, a Waterford, Ireland-based SaaS startup that provides a customer-call path testing platform, raised €1.5 million in pre-Series A funding.
The round was led by Furthr VC, with participation from Enterprise Ireland and HBAN’s Bloom Equity syndicate. The investment will support the team's growth, and it plans to add to its technical, marketing, and sales teams.
The funds will be used to advance product development, with greater use and wider application of artificial intelligence (AI) being a major focus for the company.
Using artificial intelligence (AI) and machine learning, Klearcom tests Interactive Voice Response (IVR) systems, which are used by businesses to manage incoming calls. The company operates across four continents, and its global client base spans all industries and includes large multinational pharma, enterprise software, credit card, and emergency services companies.
Klearcom is currently on track to grow to a team of 50 by year's end in 2024, while revenues are expected to more than double this year.
Round: pre-Series A
Funding Month: March 2023
Lead Investors: Furthr VC
Additional Investors: HBAN’s Bloom Equity
Company Website: https://www.klearcom.com/
Software Category: Domestic Number and IVR Testing Software
About the Company: Founded in 2018, Klearcom is a customer-call path testing platform that assists global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI-based platform will automatically analyze the full customer call path, benchmark performance, and alert on every single issue through the IVR and network to the agent, using a single test. Klearcom helps multinational contact centers avoid voice outages on their domestic call path. Using machine learning, automatic speech recognition, and audio fingerprinting, Klearcom provides a holistic view of the call from a customer to the agent using a single test and platform.