Kapture CX, a Bangalore, India-based company specializing in SaaS-based customer support automation, raised $4 million in a Series A funding round led by Cactus Venture Partners (CVP), an early growth-stage venture capital fund.
The funds will be used to expand Kapture CX's presence in international markets, enhance its product offerings, and further strengthen its team.
Kapture CX offers a comprehensive suite of solutions to enterprise customers, aimed at improving their customer experience by streamlining and automating customer support across various communication channels such as calls, email, chat, WhatsApp, social media, and others.
Speaking on the fundraiser, Sheshgiri Kamath and Vikas Garg, co-founders at Kapture CX, said, “We are seeing a lot of demand from enterprises to enhance their customer experience. No one is happy with their customer support platform provider and large incumbents are struggling to meet the requirements of enterprise customers.”
The company has created vertical offerings for Internet Companies, Retail (Offline and Online), Travel, Banking and Financial Services, and Consumer durable companies.
Company: Kapture CX
Round: Series A
Funding Month: July 2023
Lead Investors: Cactus Venture Partners (CVP)
Company Website: https://www.kapture.cx/
Software Category: Customer Service Software
About the Company: Founded by Sheshgiri Kamath, Vikas Garg, and Pearl Tewari, Kapture is an Enterprise-grade SaaS-based customer support automation platform that provides businesses across industries with all-in-one customer service software. The company already operates in five countries: the USA, the UAE, Indonesia, the Philippines, and India. It caters to large enterprise customers in more than 18 countries, including notable companies such as Nykaa, 1MG, Zepto, Meesho, Syska, Big Basket, Ford, Netmeds, Prestige, Tata, and Wipro.