InfiniteWatch, a New York–based AI-native platform for customer interaction intelligence, has raised a $4 million pre-Seed round.
Investors
The round was led by Base10 Partners, with participation from Sequoia and a16z scouts, Kfund, Kibo, LifeX, and several unicorn-founders.
Base10 is a San Francisco–based venture capital firm that invests in founders who believe purpose is key to profits and in companies automating sectors of the real economy. Through its Advancement Initiative program, Base10 donates 50% of its earnings to underfunded colleges and universities to support financial aid and other key initiatives. Portfolio companies include Notion, Figma, Nubank, Stripe, Popmenu, Aurora Solar, and Chili Piper.
InfiniteWatch Use of Funds
The company will use the funding to scale its AI observability platform, expand agent capabilities across channels, and accelerate product development and go-to-market efforts.
About InfiniteWatch
Founded in October 2025, InfiniteWatch is an AI-native customer interaction intelligence platform for monitoring and deploying agentic customer interactions across web and voice channels. The company provides observability and deployment tools for AI agents operating across these channels, enabling businesses to gain real-time visibility into user experience, compliance, performance, and revenue leakage. Headquartered in New York, NY, InfiniteWatch serves enterprise customers across financial services, e-commerce, and healthcare.
Funding Details
Company: InfiniteWatch
Raised: $4.0M
Round: Pre-Seed
Funding Date: January 2025
Lead Investor: Base10 Partners
Additional Investors: Sequoia, a16z, Kfund, Kibo, LifeX
Company Website: https://www.infinitewatch.ai/
Software Category: AI Observability / Customer Interaction Intelligence
Source: Ellie Tippett | Public Relations Manager at KCPR