imBee, a Hong Kong-based chat management platform, announced that it raised $5 million in a series A funding round led by DCM Ventures, a global venture capital firm.
The funds will support the company's plans to advance its services and expand its operations in current and new markets across the Asia Pacific.
This series A funding is expected to help imBee scale up its business and deploy its business model internationally.
"I am extremely pleased that DCM and other investors have recognized the need of creating an integrated chat management platform that pushes efficient communication to the forefront. Businesses will benefit from boosting efficiency and customer satisfaction, and higher conversion rates. We will continue to navigate challenges with businesses across sectors with a customer-first approach," said Ken Chu, CEO of imBee. "We are very much looking forward to using this capital to expand product features, such as digital Know-Your-Customer (KYC) and identity verification, and bring the imBee experience to companies across Asia Pacific."
With easy drag-and-drop flows, the self-service platform of imBee eliminates unnecessary barriers within internal team operations, boosts productivity, and generates revenue. A wide range of companies is already benefiting from imBee's solutions, including companies from the financial services, insurers, luxury retail, and health and wellness industries.
Company: imBee Limited
Round: Series A
Funding Month: October 2022
Lead Investors: DCM Ventures
Company Website: https://www.imbee.io/
Software Category: Chat Management
About the Company: Founded in 2019 by Ken Chu and Leo Wong, imBee is a SaaS for collaborative inbox and customer conversational engagement. It centralizes instant messaging channels into one team inbox, such as WhatsApp, WeChat, Instagram Direct, Line, and Facebook Messenger, and connects customers with internal teams on instant messaging channels. imBee offers collaborative team tools, including assigning agents and teams, ticketing, and an internal team chat. Its team collaboration inbox creates a one-chat experience where a representative from your company can seamlessly share information between internal teams and a current customer or prospect. imBee has unlocked opportunities for companies to engage customers in real-time through its exclusive, highly secured ISO 27001-certified One Team Inbox. imBee's platform is built on top of Amazon Web Services (AWS) cloud infrastructure to provide the highest level of data security. Hence, companies can easily meet the security requirements at enterprise levels and fulfill their data governance and compliance needs.
Source: imBee Press Release