Gorgias, a San Francisco, CA-based provider of AI-driven customer experience solutions tailored for ecommerce businesses, has secured $29 million in funding. 

Investors

The round was led by SaaStr and Alven, joined by prominent investors such as Horsley Bridge, Amplify, Shopify, Sapphire, CRV, and Transpose Platform. Sunil Dhaliwal from Amplify has also been appointed as a Board observer. 

Founded in 2012, SaaStr is a venture capital investment firm based in San Francisco, California. The firm seeks to invest in seed and late seed-stage companies operating in the FinTech, payments, people technology, SaaS, cloud technology, e-commerce, and communications sectors. 

Alven Capital Partners is a venture capital investment firm with over $500 million under management. The firm prefers to invest in companies operating in the big data, mobile, SaaS, information technology, machine learning, virtual reality, e-commerce, consumer, and media sectors. It was founded in 1999 and is based in Paris, France. 

Gorgias Use of Funds

The company will use the funds to expand its suite of AI tools, particularly its flagship product, Automate, designed to revolutionize customer support automation for ecommerce brands. 

About Gorgias

Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias provides an AI customer experience platform for ecommerce businesses. Its platform seamlessly integrates automated customer support and marketing functionalities, powered by state-of-the-art conversational AI technology. With over 15,000 brands, including notable names like Steve Madden, Olipop, Glamnetic, TUSHY, and Marine Layer, relying on its platform, the company boasts a team of 300 employees spread across 16 countries. With offices strategically located in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, Buenos Aires, and Charlotte. 

Funding Details

Company: Gorgias, Inc. 

Raised: $29.0M

Round: Unknown 

Funding Month: May 2024 

Lead Investors: SaaStr, Alven 

Additional Investors: Horsley Bridge, Amplify, Shopify, Sapphire, CRV, Transpose Platform 

Company Website: https://www.gorgias.com/ 

Software Category: Ecommerce Customer Experience 

Source: https://siliconvalleyjournals.com/gorgias-raises-29m-in-new-funding/