Flip, a New York–based AI platform automating enterprise customer service calls, has raised $20 million in Series A funding,, bringing its total funding to $31 million.
Investors
The round was co-led by Next Coast Ventures and Ridge Ventures, with participation from Data Point Capital, ScOp Venture Capital, Bullpen Capital, Forum Ventures, and angel investors.
Next Coast Ventures, based in Austin, Texas, is a venture capital firm that invests in early-stage and high-growth startups. Founded in 2016, NCV is currently focused on Vertical AI—specialized AI agents built for specific industries rather than general-purpose tools.
Founded in 2007, Ridge Ventures is a seed and early-stage venture capital firm that invests in founders redefining how the world interacts with data and code. Ridge takes a fast, flexible, and founder-focused approach, backing companies that deliver advanced technologies, new distribution models, and exceptional user experiences.
Flip Use of Funds
The company will use the funding to expand its engineering and go-to-market teams across New York, Los Angeles, and the UK, as well as to develop its AI-powered customer service platform further.
About Flip
Flip provides an AI platform that automates customer support calls for enterprise brands, specifically targeting industries such as retail/e-commerce, healthcare, and transportation. Leveraging years of proprietary voice AI development, Flip offers an integrated AI assistant that answers calls instantly and autonomously resolves complex customer issues end-to-end. Founded in 2018 and headquartered in New York City, Flip serves hundreds of global brands, including Under Armour, Tory Burch, and Newell Brands.
Funding Details
Company: Flip CX, Inc.
Raised: $31.0M
Round: Series A
Funding Date: January 2026
Lead Investors: Next Coast Ventures, Ridge Ventures
Additional Investors: Data Point Capital, ScOp Venture Capital, Bullpen Capital, Forum Ventures, angel investors
Company Website: https://flipcx.com/
Software Category: AI Customer Service / Voice Automation
Source: https://www.businesswire.com/news/home/20260113913679/en/