Decagon, a San Francisco, CA-based provider conversational AI platform for enterprises, has raised $131 million in Series C funding.
Investors
The round was co-led by Accel and Andreessen Horowitz (Growth Fund), with participation from A*, Bain Capital Ventures, BOND, and new investors Avra, Forerunner, and Ribbit Capital.
Accel is a global venture capital firm that invests in early-stage and growth-stage tech companies. The firm focuses on the technology, consumer products, SaaS, fintech, and healthcare sectors. With offices in Silicon Valley, London, and Bangalore, Accel provides capital, strategic guidance, and a vast network to help companies scale globally.
Andreessen Horowitz is a venture capital firm focused on investing in and supporting technology-driven companies. They invest across various stages, from seed funding to later-stage growth rounds, and manage a substantial $43 billion in assets through multiple funds.
Decagon Use of Funds
The company will use the funds to scale its product and team, expand platform capabilities, and support continued customer growth in the enterprise AI space.
About Decagon
Founded in 2023, Decagon is a conversational AI platform that employs AI and natural language workflows to automate and enhance customer support across all major communication channels. Its agent operating procedures (AOPs) enable enterprises to build, optimize, and scale AI agents. It allows seamless management of omnichannel workflows across chat, email, and voice. Headquartered in San Francisco, California, Decagon’s mission is to empower every brand to deliver a concierge customer experience.
Funding Details
Company: Decagon AI, Inc.
Raised: $131.0M
Round: Series C
Funding Date: June 2025
Lead Investor: Accel, Andreessen Horowitz
Additional Investors: A*, Bain Capital Ventures, BOND, Avra, Forerunner, Ribbit Capital
Company Website: https://www.decagon.ai/
Software Category: Conversational AI / Customer Experience Automation
Source: https://www.businesswire.com/news/home/20250623894798/en/