Customer Service Automation Platform Aquant Raises $70 Million in Series C  

by Kay Aloha Villamor in October 7th, 2021

Aquant, a platform leveraging AI to support customer service workers, closed a $70 million Series C funding round. The capital brings the company’s total raised to date to $110 million.

The round was led by Qumra Capital, Insight Partners, and Pitango Growth with participation from Lightspeed Venture Partners and Angular Ventures. 

Aquant used the fund to bolster product development and expand Aquant’s engineering, client services, and go-to-market teams with positions in the U.S., Europe, and Israel.

Company:  Aquant Inc.

Raised: $70.0M

Round: Series C

Funding Month: October 2021

Lead Investors: Qumra Capital, Insight Partners, and Pitango Growth

Additional Investors: Lightspeed Venture Partners and Angular Ventures

Company Website:

Software Category: Customer Service Automation Platform

About the Company: Aquant a New York-based, was founded in 2016 by Chen and Assaf Melochna, Aquant is an enterprise AI platform that uses machine learning to learn clients' enterprise's unique language and use it to maximize equipment uptime, prescribing and diagnosing both service and warranty issues as well as anomaly detection: 20 years of professional experience, in 20 seconds. Through AI and machine learning, Aquant enables companies to make smarter, faster, data-driven decisions by providing predictive, actionable service recommendations. Operating in a $647 billion-dollar market, Aquant was built by industry experts with a passion to help companies eliminate the unplanned downtime of their products in the most profitable way. Aquant recently launched Service Insights, a tool that provides a window into factors that impact customer experiences as well as recommendations, industry benchmarks, trends, workforce performance stats, customer risk scores, and training strategies. Aquant currently has 90 employees and expects to have over 120 by the end of the year.


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