Cognigy Raises $100 Million in Series C

by Kay Aloha Villamor in June 12th, 2024

Cognigy, a Düsseldorf, Germany-based company provider of AI-driven customer service automation solutions, raised $100 million in Series C funding.  


The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others.  

Eurazeo is a global investment group with €35.0bn in diversified assets under management, including €24bn on behalf of institutional and private clients through its private equity, private debt, real estate, and infrastructure strategies. The firm prefers to invest in Europe and United States-based companies.  

Cognigy Use of Funds  

The company will use the funding to accelerate its mission to deliver AI-first customer service at scale.  

About Cognigy  

Cognigy offers an enterprise-grade AI platform that enables businesses to build, operate, and analyze advanced AI Agents for customer service. These AI Agents leverage both Conversational and Generative AI to handle high-volume customer requests across voice and chat channels, delivering efficient, scalable, and personalized interactions. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Cognigy's platform is trusted by major brands worldwide, including Lufthansa Group, Virgin Pulse, and Bosch, to deliver exceptional customer service experiences.  

Funding Details                                                                          

Company: Cognigy GmbH    

Raised: $100.0M                                                         

Round: Series C   

Funding Month: June 2024                                                   

Lead Investors: Eurazeo Growth  

Additional Investors: Insight Partners, DTCP, DN Capital  

Company Website:   

Software Category: Customer Service Automation  


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