Chatdesk, a New York-based customer support tech company, raised $7M in funding to help E-commerce brands scale customer service.
The round was led by Cultivation Capital, with participation from Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures, and Fika Ventures.
This funding will enable Chatdesk to help more brands scale their customer service 24/7 and drive sales on Facebook, Instagram, TikTok.
Company: Chatdesk Inc.
Raised: $7.0M
Round: unknown
Funding Month: January 2022
Lead Investors: Cultivation Capital
Additional Investors: Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures, and Fika Ventures
Company Website: https://www.chatdesk.com/
Software Category: Customer Service
About the Company: Led by Aneto Okonkwo, Co-Founder & CEO, Chatdesk combines machine learning with U.S-based agents to connect a user’s social channels, email, SMS, and chat to clear ticket backlogs and turn social comments and DMs into conversions. The platform connects with existing customer service systems like Zendesk, Gorgias, Intercom, Ada, Gladly, Kustomer, and more, as well as a brand’s social media platforms like Facebook, Instagram, Twitter, and TikTok. It then finds “Superfans” of a brand to become Chatdesk Experts and handles the hiring, training, and staff scheduling to instantly scale the customer support team. On the backend, machine learning analyzes previous support messages to create an evolving, on-brand knowledge base. Chatdesk’s technology enables Superfans to respond to customer questions with the brand’s voice and policies from day one. Hundreds of brands including Thinx, Shea Moisture, Factor Meals, Moo.com, and Mented Cosmetics use it to scale their customer support and drive sales.
Source: https://www.finsmes.com/2022/01/chatdesk-raises-7m-in-funding.html https://www.chatdesk.com/blog/chatdesk-raises-7-million-to-help-e-commerce-brands-scale-customer-service?utm_source=linkedin&utm_medium=social&utm_content=1642524741