Capacity, a St. Louis, Missouri-based AI-powered support automation platform for contact centers, has raised over $92.6 million in funding, bringing its total raised to more than $155 million.
Investors
The round includes $50 million in debt financing from Chicago Atlantic and a $42.6 million Series D equity round. The Series D was led by TVC Capital and Toloka.vc, among other investors.
Chicago Atlantic is a private markets alternative investment manager focused on industries and companies where the demand for capital exceeds traditional supply. The firm’s investment strategies include opportunistic private credit and equity, with a focus on loans to esoteric industries, specialty asset-based loans, liquidity solutions, and growth & technology finance. Chicago Atlantic has closed over $2.8 billion in credit facilities.
TVC Capital is a San Diego-based growth equity firm that invests in B2B software and software-enabled services companies. Founded in 2006, the firm targets U.S. businesses with $2.5 million or more in annual recurring revenue. TVC Capital provides capital for growth, recapitalizations, and buyouts. With approximately $235 million in assets under management, the firm partners closely with management teams to scale operations and drive long-term value.
Capacity Use of Funds
The company will use the funding to support continued product innovation, growth initiatives, and the integration of newly acquired technologies as part of Capacity’s compound startup strategy.
About Capacity
Led by David Karandish, Capacity is an all-in-one, AI-powered support automation platform that uses both practical and generative AI to deflect tickets, emails, and phone calls. It offers tools such as virtual agents, an AI-driven answer engine, automated workflows, and conversational AI to reduce response times, deflect tickets, and improve service efficiency. More than 20,000 companies across industries use Capacity for both external customer support and internal employee enablement. Today, Capacity provides support across web, SMS, email, voice, social media, Slack, MS Teams, helpdesks, and more.
Funding Details
Company: Capacity
Raised: $92.6M
Round: Series D + Debt
Funding Date: August 2025
Lead Investors: Debt: Chicago Atlantic, Equity: TVC Capital
Additional Investors: Toloka.vc
Company Website: https://www.capacity.com/
Software Category: AI / Contact Center Automation / Voice AI
Source: https://www.prnewswire.com/news-releases/capacity-secures-92m-in-investments-to-supercharge-ai-support-platform-for-contact-centers-302523441.html