Capacity Raises $54M Series E

Capacity, based in St. Louis, is an agentic support automation platform that has raised over $54 million in Series E funding, bringing its total funding raised to date to over $159 million. The company, which recently surpassed $100 million in annual recurring revenue, provides a unified AI-native customer experience platform designed to consolidate tech stacks and streamline support operations.

Investors

The round was led by Kathy Ireland.

Capacity Use of Funds

Capacity plans to use the new capital to accelerate research and development across its platform, specifically focusing on AI agents, automation, and enterprise knowledge orchestration. The funds will also support the expansion of go-to-market and customer success teams to facilitate continued growth, alongside investments in strategic partnerships, platform integrations, and international expansion.

About Capacity

Founded in 2017 by CEO David Karandish, Capacity is an agentic support automation platform that powers customer experience activities through a single AI knowledge orchestration layer. The platform unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence, and proactive outbound communication tools to help organizations deflect inquiries and empower human support teams.

Funding Details

Company Website: https://capacity.com

Company: Capacity
Raised: $54M
Round: Series E
Funding Date: September 2, 2026
Lead Investor: Kathy Ireland
Company Website: https://capacity.com
Software Category: Artificial Intelligence
Source: https://www.prnewswire.com/news-releases/capacity-raises-over-50m-in-series-e-to-expand-its-unified-ai-native-customer-experience-platform-302866953.html