Brainfish, a Sydney, Australia-based AI-powered customer support platform for online businesses, has raised $3.85 million in seed funding, bringing its total raised to $5 million.
Investors
The investment round was led by Peak XV Partners’ Surge, with participation from Macdoch Ventures, Black Sheep Capital, MadPaws CEO Justus Hammer, as well as angel investors from the US and Australia.
Peak XV Partners (formerly Sequoia Capital India & SEA) is a venture capital and growth investing firm. The firm invests across India, Southeast Asia, and beyond.
Brainfish Use of Funds
The company intends to utilize the funds for product innovation and further expansion into international markets. The platform, currently operational in Australia, the US, and Singapore, aims to enhance its offerings and extend its reach to new regions.
About Brainfish
Founded in April 2023 by Daniel Kimber and Ajain Vivek Thankaswamy, Brainfish offers an AI-powered customer support platform designed to help online businesses answer and resolve customer queries in real-time. They developed a platform that combines a business's knowledge with a contextual understanding of the customer to deliver personalized answers instantaneously. The company has served over 300,000 users globally, including prominent clients like ASX-listed Mad Paws and Airtasker.
Funding Details
Company: Brainfish Pty Ltd.
Raised: $3.85M
Round: Seed Round
Funding Month: May 2024
Lead Investors: Peak XV Partners’ Surge
Additional Investors: Macdoch Ventures, Black Sheep Capital, Justus Hammer
Company Website: https://www.brainfi.sh/
Software Category: AI Customer Support
Source: https://www.brainfi.sh/blog/australian-start-up-brainfish-raises-3-85m-in-seed-funding-round-to-redefine-customer-support-experience-with-