Akia, a San Francisco, CA-based customer experience automation platform, announced a $6 million Series A funding round.
The round was led by Altos Ventures, with additional participation from GSR Ventures, which led the previous seed round.
The funding will enable Akia to scale its automation technology to help businesses manage the ongoing labor shortage.
”Securing this new round of funding from Altos is really a validation of our vision,” said Evan Chen, CEO of Akia. “Consumers are tired of poorly made chatbots, waiting on hold for call centers, or downloading apps for single use. We are committed to developing innovative products and services that help businesses respond more effectively and quickly to the changing needs of their customers.”
Since launching in 2019, Akia has consistently achieved 3x year-over-year growth, operating primarily in hospitality. Akia has helped thousands of businesses eliminate monotonous paperwork, automate processes, and drive engagement to better serve consumers and increase efficiency.
Companies leverage Mini Apps to automate and expedite day-to-day processes like identity verification, security deposit collection, or even contactless hotel check-in.
Round: Series A
Funding Month: January 2023
Lead Investors: Altos Ventures
Additional Investors: GSR Ventures
Company Website: https://www.akia.com/
Software Category: Customer Experience Automation platform
About the Company: Akia is an AI-powered 2-way communication platform designed to help properties enhance guest engagement and grow reputations. Its process automation streamlines operations increase staff efficiency and drive more revenue. Akia is designed to streamline operations for service businesses. The company’s Mini Apps are mobile experiences that don’t require downloading or logging in. Akia integrates with other technologies, including management systems and hardware platforms, to enable its customers to do even more through communication.