Aisera, a Palo Alto, CA-based world’s first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that it secured $90 million in Series D funding.
The round was led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo.
The oversubscribed round also includes participation from leading investors True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb (Webb Investment Network – WIN), Ram Shriram (Sherpalo Ventures), and Silicon Valley Bank.
The additional funding will further strengthen Aisera’s position as the leading Artificial Intelligence Service Experience (AISX) platform while accelerating its market expansion across industry verticals as well as its global growth and go-to-market strategy.
Company: Aisera, Inc.
Round: Series D
Funding Month: Aug 2022
Lead Investors: Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo
Additional Investors: True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb (Webb Investment Network – WIN), Ram Shriram, and Silicon Valley Bank
Company Website: https://aisera.com/
Software Category: AI-driven service experience solution
About the Company: Founded in 2017 by Muddu SudhakarAisera and Christos TryFonas, Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera employs the key components of AI—NLU and Natural Language Processing (NLP)—to enable unsupervised learning and effective dialogue management, capable of maintaining the status of a process or transaction. Aisera seamlessly integrates with enterprise applications like Salesforce, Oracle, Zendesk, ServiceNow, Workday, Adobe, Atlassian, and BMC. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif.