VOC.AI, a Silicon Valley, CA-based AI-powered customer service platform for e-commerce brands, has raised $15 million in a funding round.
Investors
The round was led by Shanda Grab Ventures, with participation from Northern Light Venture Capital and the Starting Gate Fund.
Shanda Grab Ventures is the venture capital arm of Shanda Group, a privately held global investment firm founded in 1999 by Tianqiao Chen and Chrissy Luo. Headquartered in Menlo Park, California, with offices in Shanghai, Singapore, Hong Kong, and New York, Shanda Grab Ventures specializes in early-stage investments, particularly in deep technology sectors.
VOC.AI Use of Funds
The company will use the funds to enhance its AI-enabled agents, improve workforce efficiency, and expand its global smart infrastructure.
About VOC.AI
VOC.AI is a technology company that provides AI-powered customer service solutions for global e-commerce brands. Its flagship product, Solvea, uses a proprietary platform integrating generative AI, multi-agent systems, and an e-commerce knowledge graph to deliver intelligent, multilingual, 24/7 customer support. Headquartered in North America, VOC.AI serves a diverse range of clients, including major brands like Procter & Gamble, Anker, and Hisense.
Funding Details
Company: VOC.AI
Raised: Undisclosed
Round: Unknown
Funding Date: April 2025
Lead Investor: Shanda Grab Ventures
Additional Investors: Northern Light Venture Capital, Starting Gate Fund
Company Website: https://www.voc.ai/
Software Category: AI Customer Service / E-commerce
Source: https://www.prnewswire.com/news-releases/vocai-secures-15-million-dollars-funding-to-fuel-global-growth-and-transform-ai-driven-customer-service-solutions-302441168.html