Visor.ai, a Lisboa, Portugal-based artificial intelligence-powered platform that enables optimizing and automating customer service interactions without coding, raised €4.4 million.
The €2.3 million comes from Venture Capital funds, which include Lince Capital, Newzone.vc, and M4 Ventures. The remaining amount is non-refundable and comes from the Recovery and Resilience Plan (RRP) that will help create the world’s largest Responsible AI consortium.
The funds will be used for Visor.ai’s international expansion and for hiring new research and development talent. The focus on Responsible AI will create a set of principles and practices to ensure that artificial intelligence usage is ethical, impartial, transparent, and responsible in customer contact centers.
In addition, new developments and functionalities in the current product will allow Visor.ai customers to continue to make their Customer Service Operations even more efficient.
The company developed an intelligent conversation platform for chat, email, and voice for organizations looking to move towards automating customer service and/or internal communication.
Visor.ai provides a web platform that enables the development of intelligent conversational agents (such as ChatBots, VoiceBots, and MailBots), 100% customizable by contact center teams and partners.
The Portuguese technology company says it has already delivered “more than 100 intelligent conversation agents in more than 50 companies, such as the Generali Group, Millennium BCP, BNP Paribas, Fidelidade, Zurich, among many others, with an automatic incident resolution rate of more than 80%”.
Company: VISOR TRAVEL SL
Funding Month: March 2023
Lead Investors: Lince Capital, Newzone.vc, and M4 Ventures
Company Website: https://www.visor.ai/
Software Category: Conversational AI Software
About the Company: Founded in 2016, by Gianluca Pereyra, Bruno Matias, and Gonçalo Consiglieri, Visor.ai is a Portuguese startup that has developed a smart conversation platform for chat, email, and voice channels for organizations looking to evolve to automate customer service and/or internal communication. The company has a team of over 40 employees that is growing steadily, having created intelligent communication services for over 50 clients, specifically in the insurance and banking sector, including the Generali Group, Millennium BCP, and BNP Paribas.