Viable, a San Francisco, CA-based analytics startup using artificial intelligence to automate text analysis of customer feedback, raised $3.9 million in pre-seed and seed funding.
The round was led by Craft Ventures and Javelin Venture Partners.
The company intends to use the funds to bring to market its qualitative feedback analysis AI tool.
Company: Viable Inc.
Round: pre-Seed/Seed Round
Funding Month: September 2021
Lead Investors: Craft Ventures and Javelin Venture Partners
Company Website: https://askviable.com/
Software Category: Analytics
About the Company: Co-founded by Dan and Jeff Erickson, Viable provides analytics software for making customer feedback actionable with automated aggregation, structuring, and analysis of a text. With the software, companies can ask any question and in seconds get plain-language answers from their customer surveys, helpdesk tickets, app store reviews, and more. Viable uses the GPT-3 language model, from AI research and deployment company OpenAI, to extract immediate insights in customer surveys, helpdesk tickets, and app store reviews at an enterprise scale.