Ushur, a Santa Clara, CA-based customer experience automation company, announced that it raised $50 million in Series C funding, bringing its total raised to $92 million.
The round was led by Third Point Ventures, with participation from investors Iron Pillar, 8VC, Aflac Ventures, and Pentland Ventures.
The funds will be used for continued market development and dominance in Customer Experience Automation (CXA), investing in our AI-powered platform, and expanding its global customer base.
The startup provides dashboards from where users can build AI-powered workflows for tasks like claims processing, customer support, and appointment scheduling, letting organizations automate both business processes and front-office, customer-facing tasks
Ushur supports its customers (B2B and B2C) through the entire healthcare journey. Half of the customers are Fortune 500 companies, including globally recognized brand names such as Aflac, Cigna, CVS, Irish Life, United Healthcare, and Unum Group. Ushur, which has 203 employees, plans to hire this year.
In addition to growing its customer base, Ushur has expanded its ecosystem through strategic partnerships with Benefitfocus, Sutherland, HCL, WNS, Sagility, and Guidewire, the launch of a rapid integration capability with Salesforce AppExchange and the addition of Usher’s Healthcare solution to the Amazon Web Services Marketplace.
In the last 12 months, Ushur has tripled its headcount, doubled its customer base, and achieved a Net Revenue Retention (NRR) of 164% as enterprises have moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications.
Company: Ushur, Inc.
Round: Series C
Funding Month: February 2023
Lead Investors: Third Point Ventures
Additional Investors: Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures
Company Website: https://ushur.com/
Software Category: Customer Experience Automation
About the Company: Founded in 2014 by Henry Peter and Simha Sadasiva, a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces. It delivers an AI-powered customer experience automation platform purpose-built from the ground up to intelligently automate entire customer journeys end-to-end. The CXA platform facilitates Micro-Engagements™, short exchanges of information that give customers the freedom to dip in and out of interactions at their convenience. With digital self-service at its core, Ushur’s no-code platform enables non-technical users, especially in highly regulated industries such as healthcare, insurance, and financial services, to visually create sophisticated AI-powered workflows for automating tasks such as claims processing and claimant engagement, urgent member interactions in adverse weather events, customer support, Medicaid redetermination, pharmacy experiences, and appointment scheduling.