SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million.
The round was led by existing investors TVC Capital and Staley Capital, with support from ORIX Corporation USA.
The funds will be utilized to advance SmartAction's AI-powered technology platform and expand its commercial team to meet the increasing demand for its customer support solutions.
"Our primary objective at SmartAction is to revolutionize customer support capabilities, providing consumer-facing enterprises with the ability to handle complex agent interactions in a cost-effective manner, while gaining valuable insights into their customers," said Kyle Johnson, CEO of SmartAction. "Our clients choose our services because we excel in building brand loyalty and driving significant improvements in key customer metrics, as well as contact center ROI."
Company: SmartAction LLC
Raised: Undisclosed
Round: Unknown
Funding Month: May 2023
Lead Investors: TVC Capital and Staley Capital
Additional Investors: ORIX Corporation USA
Company Website: https://smartaction.ai/
Software Category: Contact Center Automation Software
About the Company: SmartAction is a cloud-based, AI-powered, virtual agent solution designed to simplify the automation of the repetitive conversations handled by live agents. Its AI-powered Virtual Agents are purpose-built for customer service in the contact center industry. The company’s innovative technology and CX services enable frictionless conversational AI experiences over voice, chat, and text, freeing up live agents to handle human-necessary and high-priority conversations. The company’s clients, include AAA, DSW, Electrolux, and Choice Hotels.
Source: https://www.prnewswire.com/news-releases/smartaction-secures-additional-funding-bringing-total-investment-to-38-million-301831766.html