Scala, a Bellevue, Washington–based operational intelligence platform designed specifically for modern contact centers, has raised $8.5 million in funding
Investors
The round includes a Seed round co-led by Madrona and FUSE.
Madrona Venture Group is a venture capital firm based in Seattle, Washington, that focuses on early-stage technology investments. Founded in 1995, Madrona invests primarily in Seed and Series A rounds, targeting startups in cloud infrastructure, AI/ML, enterprise software, consumer internet, and robotics.
FUSE is an early-stage venture capital firm based in the Pacific Northwest (Bellevue/Seattle, U.S.) that invests in ambitious software and AI-enabled startups, primarily at the Seed and Series A stages. Founded in 2020, the firm leads early rounds, backing founders building category-defining B2B technology companies.
Scala Use of Funds
The company will use the funds to develop and scale its unified operational intelligence platform.
About Scala
Founded by Ardie Sameti and Rajeev Singh, Scala is an operational intelligence platform built for modern contact center and customer experience operations. The company helps organizations understand how their CX operations behave across systems, channels, human agents, and AI — and act deliberately where it matters most. Scala is headquartered in Bellevue, Washington.
Funding Details
Company: Scala
Raised: $8.5M
Round: Seed
Funding Date: February 2026
Lead Investor: Madrona, FUSE
Additional Investors:
Company Website: https://www.scala.ai/
Software Category: AI Operational Intelligence Centers
Source: https://www.businesswire.com/news/home/20260211226742/en/