ReflexAI, a New York-based provider of AI-powered training and quality assurance tools for high-stakes call centers, raised $3.3 million in a seed funding round led by Footwork.
Other investors in the round include Emerson Collective, Alt Capital, Gaingels, and angel investors with expertise across healthcare and technology innovation.
ReflexAI provides training and quality assurance tools for high-stakes call centers in industries including crisis response, 911 dispatch, and healthcare.
"We're thrilled to announce our seed round, which represents not just a vote of confidence in ReflexAI, but also in the opportunity to support these mission-critical operations," said Sam Dorison, co-founder and CEO at ReflexAI. "We've seen firsthand how this technology can reduce costs by over 50% while improving measurable outcomes. We believe that every operation deserves access to these tools."
The company focuses specifically on high-stakes call centers and prioritizes areas such as data security, AI ethics, and clinical excellence. All ReflexAI employees undergo training in cybersecurity and AI ethics, and the company collaborates with independent advisors who are experts in clinical best practices and responsible artificial intelligence.
Company: ReflexAI, Inc.
Round: Seed Round
Funding Month: July 2023
Lead Investors: Footwork
Additional Investors: Emerson Collective, Alt Capital, and Gaingels
Company Website: https://www.reflexai.com/
Software Category: AI-powered Training and Quality Assurance Tools
About the Company: Founded in 2022 by Sam Dorison and John Callery, ReflexAI provides training and quality assurance tools for contact center operations. The company uses artificial intelligence-powered tools to help crisis response, public safety, and healthcare organizations reduce costs and improve quality.