Parloa, a Berlin, Germany-based agentic AI company for enterprise customer service, has raised $120 million in Series C funding at a $1 billion valuation.
Investors
The round was co-led by Durable Capital Partners, Altimeter Capital, and General Catalyst, with continued support from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.
Durable Capital Partners LP is a U.S.-based investment firm founded in 2019 and headquartered in Chevy Chase, Maryland. The firm manages approximately $16.9 billion in assets and focuses on long-term investments in high-growth public and private companies, particularly in the technology, healthcare, consumer, and financial services sectors.
Altimeter Capital is an investment firm specializing in technology-focused investments across public and private markets. The firm was founded in 2008 and headquartered in Boston, Massachusetts, with a secondary office in Menlo Park, California.
General Catalyst is a prominent venture capital (VC) firm that invests in early-stage to growth-stage companies across various sectors, including technology, healthcare, financial services, and consumer products. Based in Cambridge, Massachusetts, with additional offices in New York and San Francisco.
Parloa Use of Funds
The company will use the funds to expand its North American and European footprint, enhance its AI agent management platform capabilities, and hire top international talent.
About Parloa
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa is an AI company that offers an AI agent management platform designed to help enterprises automate and optimize customer service operations. Its platform enables large enterprises to build, deploy, and manage AI-powered agents capable of engaging in natural, personalized conversations with customers. Parloa serves major global brands, including several Fortune 200 companies, and focuses on industries such as e-commerce, financial services, travel, and retail.
Funding Details
Company: Parloa GmbH
Raised: $120.0M
Round: Series C
Funding Date: May 2025
Lead Investors: Durable Capital, Altimeter Capital, General Catalyst
Additional Investors: EQT Ventures, RPT Capital, Senovo, Mosaic Ventures
Company Website: https://www.parloa.com/
Software Category: AI / Customer Experience
Source: https://www.businesswire.com/news/home/20250506194825/en/