Level AI, a Mountain View, CA-based AI-driven technology is modernizing customer service and experience, announced new product features amid soaring demand for its platform.
Additionally, Level AI closed a $20 million Series B financing round, led by Neeraj Agrawal at Battery Ventures, who also led the company’s Series A round. Previous investors ENIAC and Village Global also participated.
The company, which has raised $35 million to date, intends to use the funds to accelerate growth, expand operations, products and teams.
Company: Level AI
Raised: $20.0 M
Round: Series B
Funding Month: March 2022
Lead Investors: Battery Ventures
Additional Investors: ENIAC and Village Global
Company Website: https://thelevel.ai/
Software Category: AI-driven customer service and experience technology platform
About the Company: Led by CEO Ashish Nagar, Level AI provides a platform for customer contact centers, which leverages conversational intelligence to give real-time insights and enables agents to offer help customers want at the moment they need it with efficiency. The company which already offers real-time agent assistance, analytics, automation, and 100% quality assurance capabilities, also announced new product features such as agent screen monitoring and recording. Level AI integrates with the entire customer service stack, including cloud telephony providers like Five9 and Twilio; CRMs like Salesforce, Zendesk, and Kustomer; and ticketing and chats providers like Helpshift and Zendesk. Customers include OpenTable, Toast, and Carta, among others.
Source: https://www.finsmes.com/2022/03/level-ai-raises-20m-in-series-b-funding.html https://www.businesswire.com/news/home/20220303005945/en/With-Strong-Momentum-and-a-New-Suite-of-Customer-Service-Productivity-Features-Level-AI-Raises-20-Million-in-Funding