Kustomer Raises $60 Million in Funding

by Kay Aloha Villamor in May 24th, 2023

Kustomer, a New York-based conversational CRM platform, aims to disrupt the way companies and customers communicate across modern messaging channels. announced that it raised $60 million in new funding.

The round was co-led by previous investors Battery and Redpoint, with participation from Boldstart as it spins out of parent company Meta.

With the newly secured funding, Kustomer plans to grow its team and focus on combining new AI technology with its customer data platform, offering even faster and more accurate automated support to its customers and helping agents work more efficiently within the ever-evolving AI landscape.

“We believe AI combined with contextual data from our customer service platform can automate many customer experiences and help agents perform better,” said Brad Birnbaum, CEO of Kustomer. “Our continued priority will be to improve our data platform, AI offerings, and agent tools in parallel.”

Company: Kustomer, LLC

Raised: $60.0M

Round: Unknown

Funding Month: May 2023

Lead Investors: Battery and Redpoint

Additional Investors: Boldstart

Company Website: https://www.kustomer.com/

Software Category: Conversational CRM platform

About the Company: Kustomer is a conversational CRM platform helping businesses perfect every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Companies like Ring, Glovo, Glossier, and Sweetgreen, trust Kustomer to power their customer service teams. 

Source: https://www.kustomer.com/blog/kustomer-secures-60m-in-funding-to-unleash-its-potential-as-a-standalone-company/





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